Cancellation policy

Need to change or cancel an order? Email crazyfresh@fiveoclockbrands.com or call 248-549-0054 with your order number before it ships, and we’ll cancel it and issue a full refund to your original payment method. Our coffee is roasted to order and ships within 1 business day, so contact us as soon as you can. Once an order has shipped, our refund policy applies: because coffee and tea are food products, we can’t accept returns of opened bags or boxes, but if your order arrives damaged or incorrect, or you’re unhappy with it, contact us within 30 days of delivery and we’ll send a replacement or issue a full refund. Refunds are processed within 5 business days of approval.